FAQ
If the order has not been dispatched, it can be cancelled and a refund would be processed for the same. An order once dispatched cannot be cancelled.
You can cancel your order by visiting the Orders page and clicking on the cancel option. Please note: you can only cancel your order till it hasn’t been dispatched by us.
If the order has been cancelled before shipping, the refund is processed within 24 hours and the amount is reimbursed to the payment source. Your bank might take 5-7 days to credit the amount to your account.
You can visit the order tracking link to know about the status of your order.
We get your package shipped within 24 hours of order confirmation. You, can also check the shipping status by visiting the order tracking link.
In Metro cities and Tier, I cities the order will get delivered within 4 days from dispatch and for rest of INDIA it will take 5-7 days
For further information on your returned order, you may log into your account or reach us at wecare@3rdplanet.in
You can login to your account and click the ORDER tab. Under the order tab you will find the return option.
You can login to your account and click the order tab. Under the order tab you will find the exchange option. Please note that exchange is available only for size and colour for the same product which you have already ordered.
Once you have placed the return request, the reverse pickup will be done within 2-3 days. It takes a maximum of 5 days for the product to arrive at our warehouse after the reverse pickup is done, after which the product undergoes a quality check. Once it passes the QC, the refund for return or the exchange request will be initiated within 24 hours. Once the refund is processed, your bank might take 5-7 days to credit the amount to your account.
Write to us at wecare@3rdplanet.in for refund for your COD Orders.
For return / exchange, the reverse pick up will be done in 2-3 days once the request for exchange is placed. It takes another 5 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the replacement is dispatched, which will take a maximum of 4 working days to reach if you are located in a metro city and maximum of 6 days for rest of India locations.
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Yes, it is mandatory to login to your account. Logging in to your account ensures that you have a better and superior experience whenever you purchase any product on our website than purchasing without logging in.
